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OneBar Security statement

As a company that takes data security and privacy very seriously, we recognize that OneBar’s information security practices are important to you. While we don’t like to expose too much detail around our practices (as it can empower the very people we are protecting ourselves against), we have provided some general information below to give you confidence in how we secure the data entrusted to us.

Data Center Security

OneBar's applications and platforms, including the OneBar Knowledge Base, are built using open source technologies and deployed through Amazon's AWS data centers in the US East region.
We have flexibility through the AWS platform to store data in other regions, should our client have a specific request. Our data centers manage physical security 24/7 with biometric scanners.
We maintain data encryption at rest, advanced data filtration at the API level, and all of our APIs require token-based security.
OneBar employees cannot physically access the AWS data centers. Access is strictly limited to authorized personnel. You can read more about AWS data center policies here.

Protection from Data Loss or Corruption

Our databases are maintained on the AWS RDS platform and are designed for disaster recovery and automatic failover.
Account data is backed up at regular intervals throughout the day to multiple off-site locations.

Application Level Security

OneBar supports multiple ways of user authentication including OAuth2 and password authentication. OneBar never stores plain-text passwords and always encrypts its databases at rest.
All application communication is encrypted over SSL TLS 1.2 channels.
We perform regular external security penetration tests throughout the year using different vendors. The tests involve high-level server penetration tests, in-depth testing for vulnerabilities inside the application, and social engineering drills.

Internal Protocol and Education

We continuously train employees on best security practices, including how to identify social engineering, phishing scams, and hackers.
Employees on teams that have access to customer data (such as tech support and our engineers) undergo criminal history and credit background checks prior to employment.
All employees sign a Privacy Safeguard Agreement outlining their responsibility in protecting customer data.
All employees receive data privacy training.
In order to protect our company from a variety of different losses, OneBar has established a comprehensive insurance program. Coverage includes, but is not exclusive to: coverage for cyber incidents, data privacy incidents (including regulatory expenses), general error and omission liability coverage, excess cyber liability coverage, property and business interruption coverage, as well as international commercial general liability coverage.

Responsible Disclosure

If you’ve discovered a vulnerability in any OneBar service, please don’t share it publicly. Instead, please submit a report to us at security@onebar.io. We review all security concerns brought to our attention, and we take a proactive approach to emerging security issues. Every day, new security issues and attack vectors are created. OneBar strives to stay on top of the latest security developments both internally and by working with external security researchers and companies. We appreciate the community’s efforts in creating a more secure web.

If you believe your account has been compromised or you are seeing suspicious activity on your account please email suppor@onebar.io.