Build a Helpdesk Knowledge Base
Internal helpdesk teams are overwhelmed by the torrent of issues they get via different channels: ticket tracker, phone, Slack, and even in-person.
OneBar allows you to receive requests right in Slack, solve most of them using a smart chatbot and a Knowledge Base. The rest of the requests can then be turned into tickets and spread between other members of your team.
Build a Knowledge Base with all the things IT in OneBar, and let everyone access it right in Slack.
You have to use @onebar save each time you help someone in Slack It will automatically create the documentation article so others can always reuse your solution.
Define synonyms in OneBar and let the bot automatically resolve even the trickiest cases.
Assign new questions to your teammates directly or subscribe them to tags. OneBar will notify the right people and make sure everyone will stay in the loop.
Supercharge your Helpdesk team with a powerful Knowledge Base right now!Add to Slack