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Build a Helpdesk Knowledge Base

Internal helpdesk teams are overwhelmed by the torrent of issues they get via different channels: ticket tracker, phone, Slack, and even in-person.

OneBar allows you to receive requests right in Slack, solve most of them using a smart chatbot and a Knowledge Base. The rest of the requests can then be turned into tickets and spread between other members of your team.

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Build a Knowledge Base with all the things IT in OneBar, and let everyone access it right in Slack.

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You have to use @onebar save each time you help someone in Slack It will automatically create the documentation article so others can always reuse your solution.

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Define synonyms in OneBar and let the bot automatically resolve even the trickiest cases.

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Assign new questions to your teammates directly or subscribe them to tags. OneBar will notify the right people and make sure everyone will stay in the loop.

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Supercharge your Helpdesk team with a powerful Knowledge Base right now!

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